Support for purchased extensions is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key, or purchase a new license for the extension you wish to get support for.

Support will only be given to the holder of the licence, and you’ll need to be logged into the account which purchased the add-on to submit support requests.

Support Channels

Support for add-ons is primarily provided via the Support form; this will submit your request to our help desk. Other channels such as phone and direct email are not offered.

What is covered by support

Support covers:

  • Help with product installations, configuration, and usage.
  • Bug fixes for purchased add-ons.
  • General guidance related to the WordPress plugin provided by TechBrise Solutions pvt ltd.

What isn’t covered by support

Support does not cover:

  • Integration with third-party products and services
  • Add-ons obtained from non-official channels
  • Customization work

We may require you to disable third-party products that are installed alongside our plugins before we will be able to assist you.