Support for purchased extensions is given up to one year after the purchase date. If you wish to get support after one year, you must renew your license key, or purchase a new license for the extension you wish to get support for.
Support will only be given to the holder of the licence, and you’ll need to be logged into the account which purchased the add-on to submit support requests.
Support for add-ons is primarily provided via the Support form; this will submit your request to our help desk. Other channels such as phone and direct email are not offered.
Support does not cover:
We may require you to disable third-party products that are installed alongside our plugins before we will be able to assist you.